Frequently Asked Questions
Q: The “additional information” tab lists the weight of a kit at 12 pounds, does the kit really weigh this much?
A: Most of my banjo kits weigh about 4 to 5 pounds or less. In order to calculate shipping costs correctly through this website, I had to use a higher weight. I do not do this to deceive my customers -this 12 pounds is actually the “dimensional weight” which is calculated by USPS. Dimensional weight is based upon the size of the package and from what I understand it puts parcels into groups by size and not weight at all. This is a complicated way of saying that I had to use a dimensional weight rather than the actual weight for the shipping calculator to work properly. I do not make any profits off of the shipping costs.
Q: Do you offer refunds or accept returns?
A: Due to the nature of these kits, I do not accept returns. Research carefully before you purchase. If you have and problems with your kit when you get it, let me know and I will work with you to find a solution.
Q: Do you make left-handed necks?
A: Yes, I can make a lefty neck for any kit at no extra charge, just specify in the comments upon ordering.
Q: Why is my banjo in pieces? What did I get myself into?
A: You have purchased the best banjo kit available. I have personally
developed and tested this design for over ten years. My detailed
assembly instructions and step-by-step videos will make this project
easy and fun.
Q: I ordered my kit 2 days ago, where is it?
A: Please be patient and allow up to 7-10 days to receive your kit.
This is a one-man gig and sometimes I have a lot of orders. I try to get every kit shipped out as soon as possible, but during busy times, especially during November and December, it can take longer.
Q: Why are there dark spots or burn marks on some parts of the neck?
A: These spots occur during the cutting process. Each piece is carved
with a rotating cutting tool. This tool will leave marks due to
friction, generally in areas with a tight radius, like where the
headstock meets the back of the neck. These marks are only superficial
and are easily removed during your finishing process with a piece of
sandpaper or a hand-file.
Q: My banjo doesn’t play in tune; will you give me a refund?
A: It will play in tune if assembled according to the provided directions. All kits are made from a tested and proven pattern. Please let me know if you have a damaged kit before you put it together and I will help you out.
Q: I did not follow directions or take my time assembling my kit and I
ruined it. Will you give me a free replacement?
A: No, but let me know your issues and I may be able to help you fix it.
Q: Do you have any other instruments for sale?
A: Everything that I have available for sale can be found on this website. I am not currently taking custom orders besides what is posted on this site.